Refund Policy

This Refund Policy explains when and how you can request a refund for a Mantrana plan purchased on mantrana.io. It applies to all paid subscriptions and one-time plan purchases, and should be read together with our Terms of Use and Cancellation Policy.

Mantrana plans give you immediate digital access to test series, AI analysis, and learning tools. Because this is digital content delivered instantly, refunds are limited to the situations described below.

You may request a refund in these cases:

• Duplicate or failed payment — if you were charged more than once for the same plan, or money was deducted but your plan was not activated, we refund the extra or failed amount in full.
• Unused plan within 7 days — if you request a refund within 7 days of purchase and have not substantially used the plan (for example, attempted more than one test or accessed a significant part of the content), we refund the amount paid.
• Service not delivered — if a technical fault on our side prevented you from accessing the plan you paid for and we are unable to resolve it, you are eligible for a full refund.

Refunds are not available in these cases:

• Requests made more than 7 days after the date of purchase.
• Plans that have been substantially used — where a significant portion of the tests, analysis, or content has already been accessed.
• A change of mind after you have started using the plan and received its benefits.
• Free plans, trials, and any amount already fully covered by a coupon or a 100%-off promotion (there is nothing to refund).
• Partial-period refunds for the unused remainder of an otherwise-used active plan, unless required by law.

Approved refunds are credited to your original payment method through our payment partner, Razorpay. Once approved, a refund is processed within 7 days; how quickly it then appears depends on your bank or card issuer.

Refunds are made in Indian Rupees (INR). Any currency-conversion difference charged by your bank or card network is outside our control.

To request a refund, email us at help@mantrana.io with:

• Your registered name and the phone number or email on your account.
• The order number, or a screenshot of the payment.
• A short reason for the refund request.

We review every request fairly and respond, typically within 3–5 business days.

If a payment fails but your bank still shows a deduction, the amount is usually reversed automatically by your bank or by Razorpay within 7 days. If it is not, write to us with the payment details and we will resolve it.

We may update this policy as the platform evolves. When we make material changes, we will update the "Last updated" date above. Continued use of Mantrana after changes means you accept the updated policy.

For any questions about this policy or a specific refund:

• Email — help@mantrana.io
• Company — Mantravit AI Private Limited (CIN: U85500HR2026PTC149911), 4th Floor, Landmark Cyberpark, Sector 67, Gurugram, Haryana 122102, India